ABOUT US

The webshop is managed by NeH Svenska AB org-nr: 556561-9193. Location: NASTA GÅRD 1, SE-70227 Örebro

PRAVACY POLICY

We are collecting essential personal information that you provide in the checkout form to fulfill the delivery of the order. The data we are collecting is your name and address for booking the delivery, mobile-number and email for shipping and order notifications. Your data is only shared with the delivery company (DHL or POSTNORD) and your email with our payment-system provider (BAMBORA).

If you opt in to receive news and offers from Elitloppet, we will share your personal information (name & email) with Stockholms Travsällskap that will use these to send customized newsletters.

DELIVERY

We usually send orders within 2-5 workdays unless there is ondemand products in the order which will delay it. Delivery time is dependent on the strain of the delivery company.

PAYMENT

Bambora is our provider of payment system and use SSL-technology to secure that your credit card- and private information´s isn't leaked. The money will be withdrawn directly if you choose to pay with card.

VAT

Prices are shown with VAT included, total VAT is shown in checkout.

EXTRA FEE's

Shipping fee is adjusted after delivery country.

UNCOLLECTED GOODS

If you have entered an incorrect address when ordering or choose not to pick up your package from the postoffice, a handling fee of 200SEK/20EUR will be charged. This fee includes costs for return shipping, administration and handling.

ORDER CONFIRMATION

An email with orderconfirmation is sent to the provided email address when we receive it. We will also send an email when anything from the order is sent. You can follow the order status from the links in the emails.

CLAIMS

You have legal rights to make a claim of any product within 36 months. You can find the form for claims in the order status page. A direct link is found in the delivery notification-email. If you lost the link or need assistance, feel free to contact us through the contact form.

RETURNS

You have legal rights to return any product within 14 days after receiving the product. You can find the form for returns in the order status page. A direct slink is found in the delivery notification-email. If you lost the link or need assistance, feel free to contact us through the contact form.

When you have filled in the return form, a QR code will be sent to you via e-mail & SMS, you show the QR code to the nearest postal agent and they will arrange a consignment note for your shipment.

Return shipping costs 59SEK and is deducted from the credited amount when we have received and handled your return. Note that the product you return must be in new condition and sent within 14 days of the created return case.

When returning outside Sweden, you buy returnshipping yourself from any carrier to the provided address. (Remember to always save the tracking number / receipt when submitting your return) .

NOTE: If you want to change the size of clothing, we ask you to create a return case and place a new order for the size you want.